The staff said, We’ve been wanting to do this for ages, but we’ve been stuck because of the process.’ And we said, let’s change the process; let’s remap the process; let’s look at it in a different way. And the staff came up with some fantastic ways of doing that because nothing was off the table.’ 

On today’s podcast, we’re speaking to Simon Stafford, Senior Organizational Development Consultant with the Town of Oakville. The Town of Oakville is undergoing enormous growth and a rapidly changing demographic. Simon is responsible for developing a culture in the Town focused on continuous improvement and Lean thinking as a way of working. During the podcast, Simon also discusses the impact that the COVID-19 pandemic has had on progress.