Consumer and Commercial Services

In recent years, LEI Group is increasingly working with organisations within the Consumer and Commercial Services industry.

Our Consumer and Commercial Services experience includes education, training and consulting engagements across a mix of sectors, including;

  • Financial Services
  • Insurance
  • Shared Services
  • Call Centers
  • Commercial and Business Support Services
  • Consumer Retail
  • Media

We work specifically with service organisations to reduce waste and increase value-add across the entire value chain in order to enhance sustainability and competitive advantage and have developed proprietary tools, methods and techniques to help you;

  • Assess current performance of processes, systems and people
  • Identify major opportunities for improvement
  • Develop a roadmap or action plan for execution
  • Project manage the change programme implementation
  • Build in-house capability

We work with all our clients to achieve real outcomes, ranging from savings in the region of $100,000 on a Black Belt training project to $20 million on a large scale, multi-site transformation. Intangible benefits in terms of culture, employee engagement and soft-skills development are significant.

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