Group Quality Manager
Alanna heads up the Quality Department of the Leading Edge Group Irish operations. Alanna is an experienced professional specialising in the training and performance management functions of large organisations. She achieved her BA in English from University College Cork in 2008 and is professionally certified in training and development (FETAC Level 6) as well as being certified in coaching and mentoring awarded by the Institute of Leadership and management.
She has held senior management positions with Zevas Communications where she was laterally responsible for the day to day management of the training department. Her vast experience includes conducting training needs analysis to support integrated training plans; developing company-wide coaching programs and improving team’s performance to an agreed operational standard.
Alanna is a great believer in setting targets and performance indicators and measuring success on a regular and consistent basis without which a business will not be sustainable. From a continuous improvement perspective, she supports standard work, visual management and regular voice of the customer feedback as key organisational pillars to long term growth.